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Portail de l'assistance
  1. Portail de l'assistance
  2. Suivi Opérateurs, Formation et Financement (SOFFi)

Suivi Opérateurs, Formation et Financement (SOFFi)

Pour faire une demande, consulter les actualités et la documentation utile.

  • Demande

    Contacter l'assistance

Les champs obligatoires sont marqués d'un astérisque*

Veuillez décrire précisément le contexte et le problème rencontré (impossibilité d’effectuer une action, avec ou sans message d'erreur, problème d’accès…). Veuillez renseigner les champs ci-dessous indispensables au traitement de votre demande. N’hésitez pas à joindre des captures d’écran si possible (encart « Pièces jointes » ci-dessous).

Faites glisser et déposez des fichiers, collez des captures d'écran ou parcourez vos fichiers
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